Terms and Conditions


Last Update: December 7, 2023

Welcome to the Pulsysurvey.com Slack app (the "Service"). By using the Service, you agree to the following terms and conditions (the "Terms"). Please read them carefully to understand your rights and restrictions, as well as our responsibilities. If you do not agree to these Terms, you may not use the Service.

Formation of Agreement and Parties

Unless the parties have mutually executed a separate agreement covering the use of the Service, these Terms and Conditions form a binding contract between Customer and Pulsysurvey.com. In this document, “we,” “our,” and “us” refers to Pulsysurvey.com and SAS The Jeffrey Company. as the company owning the product, while “Customer” or “you” refers to you (or, when applicable, the company or legal entity that you represent). The “Effective Date” of these Terms is the date of your first use of our website or Pulsysurvey.com Slack App. By using the Service, you agree that you have the authority to represent and bind the company or entity using Pulsysurvey.com to these Terms.

Subscription and Access to the Service

Free trial and purchasing decision

A subscription allows you (and your authorized users) to access the Service. We have several types of subscriptions available, including a free trial. One person or legal entity is allowed to sign up for only one free trial. When you decide to buy a subscription to our Service, that decision should be based on the functionality or features available for paid plans at the moment of the payment.

Paid Plans

Pulsysurvey.com has Pro and Enterprise paid subscription plans along with monthly payment schedules. The fees can be found on our website and must be paid in advance to get access to the functionality of the paid account.

By providing us with your credit card information you agree to the following terms and conditions:
  • (a) you have the right to provide this information to us;
  • (b) that you agree that we charge that card for the monthly fees, without any additional notice or consent;
  • (c) that the Service subscription is billed based on the number of active Slack users, so we are authorized to charge your credit card for those amounts;
  • (d) that you agree to keep your credit card information updated and valid.

Payment obligations are non-cancelable, and the fees paid are non-refundable. For clarity, we do not make any refunds for the period of time the Service was abandoned and not used by you and/or your entity. If you do not fulfill your payment obligations, we downgrade you to a free plan, so only the free plan functionality becomes available to you. The fees are stated exclusive of any taxes, duties, or other governmental deductions, for example, VAT, sales, or other taxes.

Auto-renewal and Suspension

Unless specified otherwise by the service order form, all subscriptions automatically renew for further subscription terms of equivalent length, unless one party gives written notice to the other via email or customer support form at least 1 (one) day before the end of that subscription term that it does not want the term to renew. SAS The Jeffrey Company reserves the right to suspend your ability to use the Service, without any liability, in case of the following circumstances:
  • (a) for scheduled or emergency Service maintenance;
  • (b) if we believe you are using the Service in violation of these Terms or applicable law or we believe that your use implies a security risk to us;
  • (c) if required by governmental agencies or law enforcement bodies.

Intellectual Property

All content and materials included in the Service, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the property of SAS The Jeffrey Company or its content suppliers and are protected by French and international copyright laws.

Customer feedback

We improve our Service based on market research and customer suggestions. Shall you share with us any feedback or suggestions regarding the Service, you agree to grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use any ideas or suggestions without any obligation or compensation.

Disclaimers and Limitations of Liability

The Service is provided "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAS The Jeffrey Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Service, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.

Amendments

SAS The Jeffrey Company reserves the right to modify these Terms at any time without prior notice. By continuing to use the Service after any modifications are made, you agree to be bound by the revised Terms.

Modification of the Service

We can modify the Service, fully or partially, temporarily or permanently, without notice or liability to you. It can happen due to many reasons: expanding the Service, adding new functionality, maintaining the technical compatibility with the industry standards, or in order to meet updated regulatory requirements.

Logo Usage and Promotion

By installing the Service, you grant us permission to use your company logo for promotional and marketing purposes on our website, unless you explicitly request otherwise in writing.

We reserve the right to display your company logo on our website and other online marketing materials.

If you do not wish for your logo to be used in this way, please inform us in writing and we will promptly remove it from our website.

Force Majeure

Except for payments due under these Terms, neither party will be responsible for any delay or failure to perform that is attributable in whole or in part to any cause beyond its reasonable control, including, without limitation, acts of God (fire, storm, floods, earthquakes, etc.); civil disturbances; pandemic; disruption of telecommunications, power or other essential services; interruption or termination of service by any service providers used by Pulsysurvey.com to host the Service or to link its servers to the Internet; labor disturbances; vandalism; cable cut; computer viruses or other similar occurrences; or any malicious or unlawful acts of any third party.